returns & exchanges policy

Returns & Exchanges

We strive to offer the best shopping experience, including fast and hassle-free returns. Please contact us within 7 days upon receiving the items to initiate the return process if you are not satisfied with your order.

If for any reason you are unhappy with your purchase, please contact us at [email protected] within 7 days of receipt to arrange a replacement or refund. Items must be in their original condition, unworn, unwashed, unaltered, and undamaged with the original tags attached. All shipping costs are at your own expense. Especially, For all exchanging situation for example, size and colors etc, a round shipping cost is at your own expense as well.

Once we receive your item. We will inspect it and notify you that we have received your returned item.  We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card(or original method of payment) after deducting credit card company(Stripe)’s fee with handling fee. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

 

  1. Please Contact Us to get in touch with our customer service team and describe the items you want to return and the reason for your return.
  2. Every single returns and exchanges processes work on our acceptable response to you. We can not accept that your  returns and exchanges process without our acceptable response.
  3. The following items cannot be returned or exchanged: All kind of Jewelries.
  4. We will process the return or exchange as soon as we receive your package.
  5. Once your refund is issued, you will receive a confirmation email. GraceMee.com cannot refund, reimburse, cover, or otherwise be responsible for any fees not paid to GraceMee.com. This includes any customs taxes or VAT as well as any return shipping costs you may incur in the refund process. Refunds are issued back to the original form of payment used to purchase the order.

Return Conditions

  1. Please contact us within 7 days starting from the day you have received your order.
  2. The following items cannot be returned or exchanged: All kinds of Jewelries.
    It is important for GraceMee.com’s jewelries to sell an absolutely perfect condition for all of our customers. They are “one-of-a-kind one” with the best condition until reaching you. Accordingly, Not only returning and exchanging them is not unacceptable but also we can never sell returned and exchanged goods are the reason that GraceMee.com jewelries are non-returnable and non-exchangeablePlease make sure of you need to double-check before purchasing.
  3. Returned items must be in unused condition with the original packaging. We do not accept returned items that’s worn, damaged, washed or altered in any way.
  4. We do not accept returned items that were sent back by you directly without checking with us first. Make sure to check returns with our staff first.
  5. We do not offer Freight To Collect (FTC) service for the packages returned to us. Shipping cost for the returned packages are non-refundable.

Return Address

Please contact us and our customer service representatives will get back to you within 24 hours. And then, Send your packages to our warehouse address.

 

FOR MORE INFORMATION

SHIPPING INFOFAQ
TERMS AND CONDITIONSRETURN & EXCHANGE
PRIVACY POLICYCONTACT US