SHIPPING & DELIVERY
What countries or regions do you ship to?
We ship worldwide. There may be particular locations that we might require additional information to ship to. This is a rare case but if this happens, we will get in touch with you ASAP.
What shipping methods do you offer?
GraceMee.com partners with major international shipping companies like DHL, UPS, EMS and Canada Post. We offer two shipping methods which differ in shipping time. You can choose Expedited Shipping or Standard Shipping on the Order Information page during the checkout process.
How can I know the estimate delivery date?
Currently the total delivery time includes processing time and shipping time.
Processing time: The time it takes to prepare your item(s) to ship from our warehouse. The item(s) will be shipped within 7 days.
Shipping time: The time for your item(s) to travel from our warehouse to your destination.
You can choose Expedited Shipping (3-6 business days) and Standard Shipping (7-30 business days) to ship your item(s). The shipping time may vary in different countries. Thanks for your understanding.
For detailed information on standard and expedite delivery, please refer to our Shipping Info.
How to calculate shipping costs?
For detailed information on standard and expedited delivery, Please refer to our Shipping Info.
We provide free shipping when your products value exceeds CAD$ 50 for standard shipping method for most countries.
Do I need to pay duty or custom fee?
There will be no more charges once you have placed your order successfully. In some cases, there may be VAT or other taxes, customs duties or fees levied by your destination country. However, based on our experience, such situation is very rare.
If it happened don’t worry though, if you contact my colleague in the post-sales team they will be able to assist you with this right away at [email protected]
If you still have some concerns about the tax, you can learn some information about your local customs policy. We are more than willing to help if there is anything we can do.
Do you ship to my home address or I need go somewhere to pick it up?
We will deliver your order to your home directly. So please put in the correct shipping address where you are convenient to get the parcel.
After placing your order, you can always check the order status on our site. Once it is shipped, you will get a confirmation email including a tracking number. All of our express companies are reputable all over the world such as DHL, UPS.
Do I need to make some efforts so that I can get my order earlier?
Surely! It definitely helps you to obtain your order earlier. You can choose the shipping options when you purchasing.
Is my order shipped separately?
Of course not. We will send your order as soon as possible to ensure you get the order earlier and do our best to serve you as much as possible.
However,If your products exceeds a certain quantity, we will ship them separately to ensure that you will get the whole order safely.
Why is my tracking number not working?
If it happens, there might be two reasons:
1.When we ship our packages to you there are no further updates from the shipping company due to the fact that your package is in transit. Once it has reached the next sort facility it will update. It may take a couple of days (3-7 days) to see any activity once it has shipped out from our end.We suggest you wait few days more.
2.Or you will need to get the destination tracking number for some shipping methods. You can get the new tracking number when you track at the link sent to you in the confirmation email. If you still cannot find the updated tracking number, please contact us. We are willing to assist you on this issue.
Or, Please use chatting site.
Why my package status did not update for several days?
Sometimes it takes several day for the tracking information to be updated except in Canada and United States. If your shipment is from our international warehouses, it is in transit or clearing customs and the information will not be updated until it reaches next shipping station (may need 3-7 days).
Sometimes the shipping company has not updated the package information. We suggest you wait few days more. But, You don’t need to worry about updating your shipping status and delivery.