Where are you based and products sent from?
GraceMee.com is located in Toronto,Canada. Your order is coming from Canada.
What’s your guarantee? I never shop on line before.
1. GraceMee.com is guaranteed safe and secured. We even have been verified by Norton security deal, so we are 100% safe. As for the record, we have served millions of customers worldwide.
2. After placing your order, you can always check the order status in our site. Once it is shipped, you will get a confirmation email including a tracking number. All of our express companies are reputable around all the world such as DHL, UPS etc.
3. With the tracking number, you can check where your order/s are. We will deliver your orders directly to your home.
4. If you have any other concerns, you can reach us easily through contact us. Nothing to lose, we will even refund you if you are not satisfied!
How to choose size?
We have more than 10000 styles so the Size Chat varies per dress.
For best fit, please note that you can find the “size chart” on each product page near the size choice. Make sure to take note of your exact measurements and compare to size details of each product.
Note: Our dresses are only available in standard size. If you are in between sizes, we suggest to choose the bigger one.
You may also refer to our Dress & Coat Measuring Guide to get your own measurement.
How to measure?
Same as GirlzHeaven’s Dress & Coat Measuring Guide.
How to choose my shoes size?
You could find the shoes size chart on the product page. You may refer to the size chart with your measurement and find a best one.
What does one-size mean?
It means that there is only one size available for the item, generally a medium size that fits the majority of customers.
If you are not sure whether the clothing will fit, please refer to the product information for details or contact us for more information
Do you use animals fur for your products?
Our products are not real fur, but are high quality artificial materials.
How can I find the latest products on the site?
You can choose new arrival to find the latest products on GraceMee.com every single day at least every other day. For other kinds of items, you can just sift the elements you prefer and the site will present you many choices.
Will you restock the items that are out of stock?
Sorry for the inconvenience caused. If the item is “out of stock” or can not be found on our e-shop, we suggest you to check the site within two weeks in case it restocks. Nevertheless, if it is not be restock in few weeks, it will be removed from our web. Especially, Most of jewelries are designed by GraceMee.com in person and some of them are made by ourselves. Which means most of them are one of a kind and only one piece.