Can I order over the phone?
Unfortunately, we do not provide this way at present. However, you can order directly from our online website or on your smartphone using our dedicated shopping app. If you have any question, you can ask our CONTACT US. We will solve your question as soon as possible.
Is there a limit or a minimum to how much I can buy?
Absolutely, no limit. You can order as much as you like – any number of items at any price at any time.
Can I add something else to my order?
Definitely! Just go ahead and place a new order before it is shipped. Then we will combine your two orders you have made and refund the shipping difference to you.
Can I change size/color/shipping address once I paid?
Unsure of the size and/or color you just ordered?
Yes, you can change anything what you want to before it is shipped. Please contact us your order number at CONTACT US.We will get back to you within 24hrs, business days.
Can I cancel my order?
Yes, you can always cancel your order before it is shipped. If the order is unpaid, you can cancel directly by yourself. Just find your unpaid order in My Orders and click “Cancel Order” button. The unpaid order will then be cancelled directly.
Once your order is shipped, it can no longer be cancelled. Then please follow our return policy, thank you for your understandings.
Why my order still not shipped?
Once your order is shipped, you will get a confirmation email including the tracking number automatically. That’s how convenient it is! So just sit back, relax until you get your orders on hand!
You can also check order status information in My Account. Sign into My Account and click on ORDERS, the order status would be displayed here.
How can I check my order status?
You can check your order information in My Account. Sign into My Account and click ORDERS. The order status would be displayed here.