What should I do if I did not receive a confirmation email?
Normally the confirmation email will be sent to the email you used to order from us. If you have not received a confirmation email about your order, you may have registered your email incorrectly or the email might be in your spam folder.
Please check it again or have a check at your Spam/Promotions/Updates box and Junk Folders. You may log into your GirlzHeaven.com account and click “My Orders” button to see your orders.
What’s good to register an Account?
By registering an account at Floryday, you will get an easier shopping experience and more convenient. You can:
1. Add an item to “My Favorites” so that you can come back later to compare and make decision.
2. View order details and progress in the Order page
3. Items willl be saved in your cart till you will purchase or remove
4. Save as many addresses as you need
Where can I find my orders?
It’s really easy! Just log into your account and click My Orders. All the order status will be displayed here.
What should I do if I forget my password?
For security purposes, we do not save our customers’ password. If you forgot your password, click here to set a new one.
How to change my password?
Please click “My Account“ and find Account Settings. You can change the password as instructed.
Can I change my email address?
Yes, we can change the email address for you. Please just log in your account, go to “My Orders“ and click Need Help to send us a message. Please also let us know whether you would like to change the account, or you just want to use the new email address XXX to receive our emails. Once we receive your request we will change the email address and make it active within 24 hours.
Why can’t I log into my account?
There could be several reasons. Most of the time is that you have entered the wrong email address or password. Then, you are suggest to try below method:
1. You can try to reset a new password.
2. Or, if you register with wrong email address before, you can contact us to update your correct email address
How to unsubscribe your email?
You can unsubscribe directly at the bottom of the Newsletter email received. If that doesn’t work, you can simply contact us and our customer service will help you to you to unsubscribe within 24 hours.