Affiliate Commission and Payments

Affiliate Program Standard Commission Income Statement


What items qualify for commission income, and how are the commissions calculated?

Affiliates earn commission income when visitors follow links from their sites to, make a purchase, and the item is dispatched. These links can be to individual products, pages of search results, the home page, or any other page at Affiliates can also place product search boxes on their sites. Please note that commission income is calculated on the sale price, not the list price, of each qualifying item. You earn commission income according to the payment plans following this link: Affiliates Program Commission Income Schedule.

Why is there a deduction for personal use of the program?

We do not pay referral commissions for products you purchase through your own links. This includes orders for customers, orders on behalf of customers, and orders for products to be used by you, your friends, your relatives, or your Affiliates in any manner. Due to the proprietary nature of the way we determine if the order was personal, we can’t share the full list of criteria by which we detect these ineligible orders.

The reason behind this is that the Affiliates Program is an advertising program rather than a discount program. Our goal is to have our Affiliates refer new customers to us in return for commission income. Affiliates are not eligible for commission income when they place orders themselves, or ask people they know to routinely place orders through their links so they can earn commission income. (Refer to the Operating Agreement Section 7 for more details.)

Why do I have a negative account balance?

In rare circumstances, enough items may have been dispatched during a previous month, for which you have already been paid, and then returned or refunded during the current month, to cause the amount you owe us to exceed your commission income for the current month. This produces a negative balance. If this situation occurs, we will simply deduct the amount from future commission income, so you will not have to send in any money.


Payment Setup

What payment methods are available?

We pay you commission income on a monthly basis. Approximately 30 days after the end of each month, we will deposit your commissions directly into your bank account.

If you wish to use Bank Transfer, you will have to tell us the recipient’s name ,valid email address,Canadian mobile number, the name of your bank, your account number, your bank’s sort number, and the name of the primary account holder as it appears in the bank’s records.

Check Fee

There is no processing fee for payment via direct deposit.

Payment Threshold Settings

Direct Deposit and Gift Certificate

  • You can’t change the threshold for payment to direct deposit.
  • If we owe you less than $50, your commissions will be rolled into the next month’s total.
  •  If we owe you less than $100 (or your personally set threshold), your commissions will be rolled into the next month’s total.

Two-Factor Authentication when accessing payment details

  1. Why will this excite me? We have improved the security of your payment information on Affiliates Central by requiring a two-factor authentication to view or edit your information. This means, when you access the payment method page you will receive an OTP (One Time Password) sent to your mobile device for verification.
  2. Does this change the way I log in to my account? No, you will continue to log into Affiliates Central by using your GraceMee Associate credentials (username and password). The security enhancements only apply to any attempt made to view or edit your payment information.
  3. How do I use two-factor authentication? When you log into Affiliates Central and access the payment method update page, we will ask you to choose whether you want to receive your One Time Password via SMS or voice call. An OTP is a short numeric password that will be sent to you via SMS or voice call to your registered mobile number. It is valid for only 10 minutes, after which it will expire and you will need to request another OTP. Once you receive your OTP you will insert it in the ‘enter code’ box on the screen and proceed to the payment method update page.
  4. Why am I being asked to log in again? In some cases, we will require you to sign in to Affiliates Central again as part of the payment update experience for enhanced security.
  5. I did not provide a phone number when I signed up, what should I do? You can add a phone number to your GraceMee Affiliates account or update the phone number on your GraceMee Associate account at any time. If you do not have a phone number associated with your GraceMee Affiliates account, you will also be able to include one when you access the payment page. You will be able to insert your mobile device number in the ‘add a mobile number’ screen and select continue to receive the OTP for authentication.
  6. I do not have access to the email or my phone number that was originally used for my GraceMee Affiliates account. What can I do? You will need to recover your GraceMee Affiliates account. Please refer to the following ;

Recover Your Account after Two-Step Verification Fails

  If Two-Step Verification fails and you can’t access your account, you can try to recover your account to disable Two-Step Verification.

To regain access to your account, you’ll need to verify your identity by providing a scan or photo of a government-issued identity document. To protect your account, we won’t be able to make changes to your Two-Step Verification settings until your identity is successfully verified. If you are able to sign in to your account, you’ll have access to make changes to your account.

Before you begin account recovery, try to sign in with a registered backup method or from a trusted device.

If you still can’t sign in, to recover your account:

  1. Go to your account. 
  2. Follow the on-screen instructions to upload your identity document. Make sure that your name and address, and the issuing authority (e.g., state or country) are visible. Cover, conceal, or remove sensitive information such as account numbers or identification numbers.

The verification process can take 1-2 days to complete. We’ll email you to confirm once Two-Step Verification has been disabled. You’ll then be able to access your account with only your password.

Payment Schedule

When Will I Get Paid?

Payments are made monthly if your balance meets the minimum threshold of CA$50. We must have your INVOICE on file before we can make any payments with GST(Goods and Services Tax) / HST(Harmonized Sales Tax). For example, You will get paid CA$56.50 (Your minimum threshold $50 + $6.5(GST/HST 13%) = $56.50). You can download the Affiliate Invoice here.

Commission income is paid by direct deposit approximately 30 days after the end of the month for which they are being paid.

Commissions are earned after the order has shipped. You may notice that some items won’t appear in the Earnings Report after an order has been placed. There are multiple reasons this could happen.

  1. The order may have been cancelled before it shipped
  2. The order may have not shipped out yet (some pre-orders and out of stock items may have extended times till they ship)
  3. The system has marked the order as ineligible for commission income. (See description below)

Affiliates are not eligible for commission income from orders placed on their behalf, or by closely related parties. The Affiliates Program is an advertising program and is not intended to provide discounts onpurchases. Our intent is to pay commission income when Affiliates refer unrelated customers to GraceMee. Affiliates who refer family members, friends, or close acquaintances to place their orders through their links may not receive advertising commissions for those purchases. We recommend that you look to reach potential GraceMee customers who you don’t have pre-existing relationships with. The Operating Agreement defines what criteria are used to determine order eligibility.

When does the month end?

The month ends at 11:59 p.m. the last day of the month.

Commission income is paid by direct deposit approximately 30 days after the end of the month for which they are being paid.

I Didn’t Receive My Payment

Transferring a deposit to your bank account can take up to 5 business days to reach your bank. If you still haven’t located the funds after 5 business days, first check that your bank account information is correct in the system and update it if it’s not.

  • If your bank account information is correct, please contact us by going to the Contact-Us page so we can research further.
  • If the bank account information was incorrect, please update it.
  • The process of reissuing your payment will take a minimum of 12 business days.

How do I view my payment history?

Your payment history is located in Your Account and shows referral commissions earned, any adjustments to your account, and payments disbursed. You can also use Earnings Reports to see the details of items you’ve referred over any time period you select.

Why do I have a negative account balance?

In rare circumstances, enough items may have been dispatched during a previous month, for which you have already been paid, and then returned or refunded during the current month, to cause the amount you owe us to exceed your commission income for the current month. This produces a negative balance. If this situation occurs, we will simply deduct the amount from future commission income, so you will not have to send in any money.

What happens to my commission income if they do not meet the minimum payment threshold?

If we owe you less than CA$50 if you’re being paid by direct deposit, your commissions will be rolled into the next month’s total.

Automatic Notification for Direct Deposits Problems FAQ

The Affiliates program will now contact Affiliates when we receive notification from their bank that there is a problem with direct deposit payments. This FAQ will address most questions Affiliates have with this new feature.

How will this process work?

Approximately three to five business days after payments are made, we will send an email to Affiliates who have a failed payment, as well as display an error message on Affiliates Central. If you get this notification, we ask you to into Affiliates Central, verify your payee name, bank account, and bank routing number. Once we receive your updated information, we will reprocess your payment within 5 to 7 business days.

Where can I find my payee information?

1) The Payee Name on your account must match the name on your bank account exactly. The name we have on file can be viewed at the Affiliates Account.

2) The bank account and routing number can be viewed on the payment options page.

What should I expect after I update my information?

Once you verify the information, we will process your repayment within 3 business days. After we process your payment, the error message will disappear from your Affiliates Central account. You should receive the funds in your account within 15 business days.

I updated my information but the error message is still appearing on Affiliates Central. When will it disappear?

Most payments will be processed in one business day or less. If after 3 business days, you are still seeing the message, please contact Affiliates customer service via the contact form. They will immediately investigate the problem.

I haven’t received a direct deposit I was expecting. What should I do?

Payments are made by the last day of the month, approximately 30 days after the end of each month. If you have not received a payment by the 10th of the following month and have not received notification of a returned payment, please first check with your bank. If your bank verifies no payment has been received, please contact us for further investigation.

Can I change my method of payment instead of entering my bank account information?

Yes, you can but this requires you to contact customer service. To change your payment method after you have received the payment error email, please use the contact form.

It’s been 10 days since I changed my bank account information but I haven’t received my payment. What should I do?

Please contact customer service. They will be happy to investigate your individual payment problem immediately. Please use the contact form.

Excluded Products

The Excluded Products list may change from time-to-time in accordance with the Operating Agreement. Additions to the list will usually be published in advance. We encourage you to review the list regularly which is available here:

Unfortunately, we’re unable to provide specific information about why certain products are added to the Excluded Products list, or if/when items will be added or removed.


Why do you require my tax information?

CRA(Canada Revenue Agency) requires to collect tax information from Affiliate who are Canada citizens, Canada residents, or Canada corporations and certain non-Canada individuals or entities that have taxable income in the Canada

We’re obligated to have this information on file in order to make payments. Please note that this information is encrypted and stored in a secure database.

Why do I have to take the online tax interview?

GraceMee requires all Affiliates to provide valid taxpayer identification information. The new tax interview automatically validates your information against CRA records. The tax interview must be completed and validated with CRA before you can receive payment of commissions earned as an Affiliate Marketer through GraceMee Affiliates.

To update your tax information:

  1. Log in to GraceMee Affiliates 
  2. Hover over your email address at the top of the page
  3. Click on Account Settings
  4. Click on View/Provide Tax Information to review or update specific tax information
  5. Click “Take Interview”

Once the tax interview is complete, you can follow the status of your submission on your account page under “Payment Information.”

How do I access my form online?

To access a digital copy of your form, please Log in to GraceMee Affiliates  

How do I sign a form electronically?

If you wish to speed up the process, please take the tax interview and consent to Electronic Signature.

There is no special hardware or software required in order to provide your electronic signature.

If you wish to sign electronically, you must provide your consent within the interview and then complete the electronic signature by checking the relevant box and Type your name.

Do I have a tax liability?

We cannot determine if you have a CANADA tax liability. If you have any questions regarding your tax liability, we recommend that you contact a tax professional.

What is a Canada Tax Identification Number (EIN or SSN)?

For more information on tax identification numbers, please consult your tax advisor or go to CRA.    

My tax information is still Pending, is something wrong?

Your tax information could still be under review if you recently applied for your Canada tax identification number and that it has not yet been updated in the CRA system.

Our system will continue to attempt to validate your tax identification number for 60 days from the date on which you completed your tax information interview.

Once your tax information reflects in the CRA database, your validation completes. 

What happens if you don’t provide the affiliate invoice?

In order for you to get paid, Submitting INVOICE is mandatory, not an option.

We provide the affiliate Invoice, please download here. And, submit the invoice back through the Contact form before we transfer your payment to your account at least 7 days before. 

The payment will be put on hold for the payments that INVOICE has not submitted before submitting us.

We are a nonprofit organization, how do we complete the tax interview?

Although charitable and nonprofit organizations (NPOs) are exempt from paying income tax, they are still required to pay and collect GST/HST for many of the taxable supplies they purchase and provide within Canada.